Refund, Cancellation and Returns Policy – 3E Learning Studio

Refund, Cancellation and Returns Policy

1. Refund Policy

  • Eligibility for Refunds: To be eligible for a refund, you must request a refund within 10 days of the purchase date. Refund requests after this period will not be accepted.
  • Refund Process: To request a refund, please contact our customer service team at sahishnu.3els@gmail.com. Provide your order number, a brief description of the reason for the refund, and any supporting documentation.
  • Refund Method: Refunds will be processed using the same payment method used for the original purchase. Please allow up to 10 business days for the refund to appear in your account.
  • Non-Refundable Items: Certain items or services may not be eligible for a refund, including but not limited to [list any specific non-refundable items or services].

2. Cancellation Policy

  • Order Cancellations: If you wish to cancel an order, please contact our customer service team within 10 hours of placing the order. Cancellations requested after this period may not be processed.
  • Cancellation Fees: Depending on the nature of the order or service, a cancellation fee may apply. This fee will be communicated to you at the time of cancellation.
  • Service Cancellations: For services, cancellation policies may vary. Please refer to the specific service agreement or contact us for more details.

3. Returns Policy

  • Eligibility for Returns: Returns are accepted within 3 days of receipt of the product. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Process: To initiate a return, please contact our customer service team at sahishnu.3els@gmail.com. Provide your order number, a description of the issue, and any relevant photos.
  • Return Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
  • Inspection and Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, a refund or replacement will be processed based on your preference.
  • Non-Returnable Items: Certain items may not be eligible for return, including but not limited to [list any specific non-returnable items].

4. Defective or Incorrect Items

  • Defective Items: If you receive a defective item, please contact us immediately at sahishnu.3els@gmail.com. We will provide instructions for returning the defective item and will issue a refund or replacement at no additional cost to you.
  • Incorrect Items: If you receive an item that differs from what you ordered, please contact us within 10 days of receipt. We will arrange for the return of the incorrect item and send the correct item at no extra charge.

5. Contact Information

For any questions regarding our Refund, Cancellation, and Returns Policy, please contact us at:

  • Phone: +91 9175986940
  • Email: sahishnu.3els@gmail.com